Refund & Cancellation Policy

This policy applies to paid subscriptions for the Ninospy Service, operated by Novrya Group LLP (Company No. OC458428, England & Wales). Payments are processed by Stripe.

1. Cancelling your subscription

• You can cancel at any time via the customer portal in your account settings — no email or phone call required.
• Cancellation stops the next renewal. Your plan stays active until the end of the billing period you already paid for, and you keep full access until then.
• No further charges are made after cancellation.

2. Refunds

• Subscription fees for a billing period that has already started are generally non-refundable, since the Service provides immediate access to its full data and features.
• If you believe you were charged in error (for example a duplicate charge, or a charge after you cancelled), contact us within 14 days of the charge at support@ninospy.com and we will investigate and correct any billing error promptly.
• If the Service was materially unavailable for an extended period during your billing cycle, contact us — we will make it right with a credit or partial refund where appropriate.

3. EU/UK consumer withdrawal right

If you subscribe as a consumer in the EU or UK, you normally have a 14-day right of withdrawal for online purchases. By starting your subscription, you request immediate access to digital content/services and acknowledge that, once you begin using the Service within the withdrawal period, your right of withdrawal is limited accordingly under applicable law. If you have not used the Service at all, you may request withdrawal and a refund within 14 days of purchase via support@ninospy.com.

4. Plan changes

• Upgrades take effect immediately; the difference is prorated by Stripe.
• Downgrades take effect at the next renewal.

5. Chargebacks

Please contact us first before initiating a chargeback — genuine billing mistakes are resolved quickly and directly. Accounts associated with unwarranted chargebacks may be suspended.

6. Contact

Billing questions: support@ninospy.com
Novrya Group LLP · 32 Kinburn Street, London SE16 6DW, United Kingdom